Policy · Last updated 13 August 2026
We answer fast — WhatsApp typically within minutes during business hours, email within one working day.
Event Products India — a venture of Techwalo.
O-08, 2nd Floor, Signature Global Park 2&3, Dhunela, Sector 36, Sohna, Gurugram, Haryana 122103, India.
Business hours: Monday–Saturday, 10:00–19:00 IST. During your event window, support runs for the full agreed cover period.
For anything about an existing order, include your order reference (EPI-…) — it's in your confirmation email and on the order success page.