Policy · Last updated 13 August 2026
You may cancel an order for a full refund any time before we begin brand-asset integration on your kit (this usually starts after the confirmation call). Write to team@techwalo.com or WhatsApp +91 8861654489 with your order reference.
Because kits are customised with your client's brand assets, orders cancelled after integration has begun are refunded minus the work completed, up to 25% of the order value. Once a kit has been dispatched, it is eligible for replacement or repair (not refund) if it arrives damaged or does not function as described — report this within 48 hours of delivery with photos or video.
A rental cancelled 7 or more days before the first hire day is refunded in full. Cancellations within 7 days are refunded 50%, and within 48 hours of the first hire day are non-refundable, as the kit is reserved and out of stock for that window. Rescheduling is free once, subject to availability. If a rented kit arrives faulty and we cannot get it working in time for your event, the rental is refunded in full.
Technician bookings cancelled 7 or more days before the first booked day are refunded in full. Cancellations within 7 days are refunded 50%; cancellations within 48 hours of the booked day are non-refundable, as the technician's schedule is committed. Rescheduling is free once, subject to availability.
VIP membership can be cancelled within 7 days of purchase for a full refund, provided the member discount has not been used on an order and vault content has not been accessed substantially. After 7 days the membership fee is non-refundable.
If money was deducted but no order confirmation was received, the payment gateway auto-reverses it, typically within 5–7 working days. For duplicate payments, contact us with both payment IDs and we will refund the duplicate immediately.
Approved refunds are processed to the original payment method via Razorpay within 7–10 working days of approval. We will confirm every refund by email with a reference ID.
Email team@techwalo.com or call/WhatsApp +91 8861654489 with your order reference (EPI-…).